Fast, useful reporting helps our team respond better. When you notice a visible leak, unusually low pressure, dirty water, or a complete interruption, a good report gives the operations team a head start.
What information helps most
When submitting a report, include the location, the kind of problem you are seeing, how long it has been happening, and anything nearby that can help us find the point quickly. Clear details save time and reduce back-and-forth.
Use the public report page or contact support
The report issue page is the best place to raise a service problem because it gives the team structured information they can act on. Contact support is still useful for general follow-up or when you need direct assistance after submitting an issue.
Why quick reporting matters
A small leak can become a serious loss of treated water very quickly. Early reporting helps protect the network, reduce disruption to nearby customers, and improve the speed of restoration.