Privacy Policy

Last Updated: January 2026

New Thakwa Water Project ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our water billing management system and services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, address, phone number, email address
• Account Information: Meter number, account number, billing history
• Payment Information: Payment method details, transaction history
• Usage Data: Water consumption data, meter readings
• Communication Data: Records of correspondence with our customer service

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our water supply services
• Process billing and payments
• Send you service-related notifications and updates
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve our services
• Comply with legal obligations and regulatory requirements
• Detect and prevent fraud or unauthorized access

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with any merger or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Billing and payment records are retained for a minimum of 7 years as required by financial regulations.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Object to processing of your data
• Request data portability

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Phone: 0721 527 907
• Email: hello@newthakwawaterproject.com
• Address: P.O. Box 188-00216, Kiambu County, Kenya

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.