Your first New Thakwa bill should be easy to read and easy to trust. For new accounts, billing starts from a fresh operational reading point, which means your current monthly bill reflects what has happened inside this system and not historical balances carried from a previous utility arrangement.
What appears on the bill
Your bill normally shows the billing period, the previous reading, the current reading, units consumed, the tariff-based charge, and the due date. If you have unpaid current bills in the New Thakwa system, those can appear as current arrears. They are different from separately managed historical debt records.
Old Thakwa debt is handled separately
Where a customer still has an older outstanding balance from the former service arrangement, that amount is managed separately as Old Thakwa Debt. It should not distort the new monthly consumption bill that is generated from readings taken in the New Thakwa system.
What to do if something looks unclear
If you ever see a bill and want help understanding the figures, contact support early. Our team can walk you through the readings, the amount charged, what has been paid already, and whether any separate old debt record exists outside the current bill flow.