Monthly readings are the backbone of fair billing. Once your account is active, the meter reading process is designed to move from the saved previous reading to the new reading for the current month, giving a clear picture of the water you actually used.
Starting point for new accounts
For many new clients in this system, the operational billing journey begins at zero. After your account is created, the next approved reading captured by the meter reader becomes the first major reading in the active billing cycle.
Why access and visibility matter
Please keep the meter area visible, safe, and easy to reach. A blocked, flooded, or hidden meter slows down reading work and can delay accurate processing. If your meter is inside a compound, ensure the reading team can access it during the expected service window.
What happens after the reading
Once approved, the reading feeds into billing for the relevant period. That helps the system calculate current usage, generate the bill, and keep the customer record up to date for reporting and service support.